wandeerWANDEER · SUPPORT
Support
We would like to hear from you
Found a problem or have an idea? Write to us. Wandeer is maintained by independent developer Xiang Fei.
For problems, include the app version, iOS version, approximate time and steps when possible. Screenshots can help; obscure unrelated personal information first. Do not send passwords, verification codes or full payment credentials. Messages are reviewed by a person.
Common questions
How do I delete my account or export data?
Open Me → Settings → Manage account, then export your data or delete your account. Deletion requires a recent Apple sign-in. If you cannot sign in, email support so we can verify and help with your request. Uninstalling the app does not delete your online account.
What if vouchers or a purchase have not arrived?
Check your connection and reopen the app and voucher page. If the balance is still incorrect, send the purchase time, product and app version. Do not purchase again to try to fix it. Apple handles payment and refunds; see available options at Apple’s Report a Problem website.
How do I withdraw a page or report content?
Open My shares in Explore, select your page and withdraw it. Other people’s pages have report and block actions. You can also email us about landmarks, photos or other content, with enough information to identify the item.
How do I save after editing offline?
Edits are first saved on your device. Tap the checkmark at the top right to synchronize. Retry saving when your connection returns. If local and online versions conflict, choose the version you want to keep. Avoid uninstalling first, as this may remove unsynced work.